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Last updated: August 2026 · Conviq AI Automation Agency

1. Agreement to Terms

By engaging Conviq ("we","us","our") for any service including strategy calls, AI automation builds, website builds, pre-built workflow templates, consulting sessions, or monthly retainers, you ("Client","you") agree to be bound by these Terms in their entirety. If you do not agree, do not engage our services.

2. Services Provided

Conviq provides four categories of service: (a) AI automation builds using platforms including Make.com, n8n, Anthropic Claude, and others; (b) website builds, ranging from minimalist single-page sites to major custom platforms; (c) pre-built, ready-to-deploy workflow templates sold as digital products; and (d) AI consulting sessions covering operations audits and automation roadmaps. The specific scope of any custom engagement is agreed in writing prior to commencement.

3. Payment Terms

• For custom builds (automation and website projects), a non-refundable deposit equal to one-third (33%) of the agreed setup fee is required before work commences. This deposit confirms the agreement and secures your project slot.
• The remaining two-thirds (67%) of the setup fee is due upon system go-live or delivery, or within 7 days of project completion, whichever comes first.
• Pre-built workflow templates and consulting sessions are paid in full at the time of purchase or booking.
• Monthly retainer fees, where applicable, are billed in advance on the first day of each billing period.
• Late payments accrue interest at 2% per month on the outstanding balance.
• All prices are quoted in USD unless otherwise agreed in writing.

4. Third-Party and Recurring Costs

Domain registration, hosting, and any third-party software subscriptions required to run your system (including but not limited to n8n, Make.com, Cal.com, Shopify, or payment processors) are billed directly to the Client's own card or account, and are not included in Conviq's setup or retainer fees unless explicitly stated otherwise in writing. The Client is responsible for keeping these subscriptions active and in good standing. Conviq is not liable for service interruptions caused by non-payment or cancellation of these third-party accounts.

5. Refund Policy

Deposits are non-refundable once work commences. See our full Refund Policy for details on custom builds, workflow templates, consulting sessions, and retainers.

6. Intellectual Property

Upon receipt of full payment, the Client owns the custom automation workflows and websites built specifically for them. Pre-built workflow templates are licensed for use within the purchasing Client's own business only and may not be resold, redistributed, or repackaged. Conviq retains ownership of any proprietary frameworks, templates, or methodologies used. Third-party tools remain subject to their own licensing terms.

7. Data and Confidentiality

Conviq will not store, sell, or share any Client or end-customer data beyond what is described in our Privacy Policy. Access credentials provided for integration are used solely to build and maintain the agreed systems. Both parties agree to keep all business information exchanged confidential for 2 years following the end of the engagement.

8. Third-Party Tools

Conviq builds systems using third-party platforms including Make.com, n8n, Anthropic Claude, Shopify, Cal.com, and payment processors such as PayPal, Stripe, and other regional payment gateways. Conviq is not responsible for outages, policy changes, pricing changes, or service discontinuation by these third parties.

9. Limitation of Liability

To the maximum extent permitted by law, Conviq's total liability for any claim shall not exceed the total fees paid by the Client in the 3 months preceding the claim. Conviq is not liable for indirect, consequential, incidental, or punitive damages including loss of profits, loss of data, or business interruption.

10. Warranties and Disclaimers

Conviq warrants that services will be performed with reasonable skill and care. We do not guarantee specific revenue outcomes, conversion rates, or business results. Automation and website performance depends on factors outside our control including product quality, pricing, market conditions, and traffic volume. Consulting advice is provided in good faith based on information disclosed by the Client and does not constitute legal, tax, or financial advice.

11. Support and Maintenance

Monthly retainer clients receive monitoring, bug fixes, and minor optimisations. Major scope changes are quoted separately. Support is provided via email with a 1 business day response time. Emergency support (system-down scenarios) is addressed within 4 hours during standard business hours (Monday to Friday).

12. Termination

Either party may terminate a monthly retainer with 30 days written notice. Conviq reserves the right to terminate immediately if the Client engages in fraudulent activity, fails to pay outstanding invoices after 14 days notice, or materially breaches these terms.

13. Governing Law

These Terms are governed by the laws of [Governing Jurisdiction - to be confirmed]. Any disputes shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in [Arbitration Venue - to be confirmed].

14. Changes to Terms

Conviq reserves the right to update these Terms at any time. Clients will be notified of material changes via email. Continued use of our services constitutes acceptance of the updated Terms.

15. Contact

For any questions regarding these Terms, contact us at hello.conviq@gmail.com.

Last updated: August 2026 · Conviq AI Automation Agency

1. Introduction

This Privacy Policy explains how Conviq ("we","us","our") collects, uses, and protects information when you visit our website, book a call, take our quiz, or engage us for AI automation, website building, workflow templates, or consulting services.

2. Information We Collect

• Contact details you provide when booking a call, filling out our quiz, or purchasing a workflow template (name, email, business type).
• Business information shared during onboarding and discovery, such as your goals, tools in use, and operational details.
• Integration credentials (e.g. API keys, account access) provided solely for building and maintaining your automation or website, for custom engagements.
• With your consent, website usage information collected via Google Analytics - such as pages viewed, approximate location (derived from IP address), device and browser type, and how you found our site. We do not use this to identify you personally.
• Basic information collected by third-party embeds such as our Cal.com booking widget.

3. How We Use Information

We use the information we collect to respond to enquiries, schedule calls, deliver purchased workflow templates, scope and build custom systems, and communicate about your project. We do not use Client information for unrelated marketing without consent.

4. Third-Party Services

We use trusted third-party services to operate our business, including Cal.com (booking), Google Meet (calls), n8n and Make.com (automation infrastructure), Google Analytics (website usage statistics, with your consent), and payment processors such as PayPal, Stripe, or other regional payment gateways. These providers may process limited personal information on our behalf, subject to their own privacy policies. Google's privacy policy is available at policies.google.com/privacy.

5. Data Storage and Security

We do not store customer or end-user data belonging to your business beyond what is necessary to build and maintain your system. Access credentials are used solely for the agreed engagement and stored securely. We follow internationally recognized data protection best practices.

6. Data Retention

We retain Client contact and project information for as long as needed to deliver services and meet legal or accounting obligations, and generally delete it within 2 years of the end of an engagement unless a longer period is required by law.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello.conviq@gmail.com. We will respond within a reasonable timeframe.

8. Cookies

We use a small number of cookies. Regardless of your choice, we set a cookie to remember your cookie preference itself. If you accept, we also set a cookie to recognise you as a returning visitor, and we load Google Analytics, which sets its own cookies to collect anonymised usage statistics (such as pages viewed, approximate location derived from IP address, and device/browser type). We have IP anonymisation enabled in Google Analytics. If you decline, no returning-visitor cookie is set and Google Analytics is not loaded. You can change your choice at any time by clearing your browser cookies for this site. Our Cal.com booking widget, when loaded, may separately set cookies required for it to function; this is governed by Cal.com's own privacy policy.

9. Children's Privacy

Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to active Clients. Continued use of our services constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions, contact us at hello.conviq@gmail.com.

Last updated: August 2026 · Conviq AI Automation Agency

1. Deposits

The 33% deposit required to begin a custom AI automation or website build is non-refundable once work has commenced. This deposit secures your project slot and covers scoping and planning work that begins immediately.

2. Custom Builds (Automation & Websites)

If Conviq fails to deliver the agreed system within the stated timeline through our own fault, the Client may request a partial refund for incomplete work. Delays caused by the Client (late feedback, missing assets, delayed third-party access) do not qualify for a refund.

3. Monthly Retainers

No refunds are issued for retainer fees already paid for the current billing period. Clients may cancel their retainer at any time with 30 days written notice; the retainer remains active and billable through that notice period.

4. Pre-Built Workflow Templates

Workflow templates are digital products delivered immediately upon purchase. Because access is granted instantly, purchases are non-refundable once the template has been delivered or downloaded, except where the template is materially defective or does not function as described. Defect claims must be raised within 7 days of purchase.

5. Consulting Sessions

Consulting sessions may be rescheduled or cancelled for a full refund if you notify us at least 24 hours before the scheduled time. Cancellations within 24 hours of the session, or no-shows, are non-refundable.

6. Third-Party and Recurring Costs

Domain, hosting, and third-party tool subscriptions (such as n8n or Make.com) are billed directly to the Client's own card, separately from Conviq's fees. Refunds for these charges are governed by the relevant third party's own refund policy, not by Conviq.

7. How to Request a Refund

To request a refund, email hello.conviq@gmail.com with your order or project details. We aim to respond within 2 business days and, where a refund is approved, process it within 7 business days to your original payment method.

8. Contact

For any refund-related questions, contact us at hello.conviq@gmail.com.